Simple Dehumidifier Basics for Malaysian Homes Asas Mudah Penyahlembapan untuk Rumah Malaysia

Last Updated: January 2024

Dehumidifiers Overview ("we", "our", or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Personal Data We Collect

We collect the following categories of personal data:

• Identity information: Full name
• Contact information: Email address
• Location information: State/region in Malaysia
• Preference information: Main focus areas and interests
• Technical information: IP address, browser type, device information
• Usage data: Pages visited, time spent, interaction patterns

2. How We Collect Personal Data

We collect personal data through:

• Direct submission via our lead capture form
• Automated technologies (cookies, analytics)
• Third-party service providers

3. Purposes of Data Processing

We process your personal data for the following purposes:

• To provide you with educational materials about dehumidifiers
• To send you the requested dehumidifier guide
• To communicate with you about relevant educational content
• To improve our website and services
• To analyze user behavior and preferences
• To comply with legal obligations
• To prevent fraud and ensure security

4. Legal Basis for Processing

We process your personal data based on:

• Your explicit consent when submitting the form
• Legitimate interests in improving our services
• Compliance with legal obligations

5. Data Sharing and Disclosure

We may share your personal data with:

• Service providers who assist in our operations (email services, analytics, hosting)
• Legal authorities when required by law
• Professional advisors (lawyers, accountants) under confidentiality obligations

We do not sell your personal data to third parties.

6. Data Security Measures

We implement appropriate technical and organizational security measures:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Incident response procedures

7. Data Retention Period

We retain your personal data for:

• Active users: Duration of your engagement with our services
• Inactive users: Up to 3 years after last interaction
• Legal compliance: As required by Malaysian law

After the retention period, we securely delete or anonymize your data.

8. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw your consent at any time
• Limit Processing: Request limitation of data processing
• Data Portability: Request your data in a structured format
• Complaint: Lodge a complaint with the Personal Data Protection Commissioner

9. International Data Transfers

If we transfer your data outside Malaysia, we ensure adequate protection through:

• Standard contractual clauses
• Ensuring the recipient country has adequate data protection laws
• Obtaining your explicit consent

10. Cookies and Tracking Technologies

We use cookies and similar technologies. For detailed information, please refer to our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Updates to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or website notice.

13. Contact Information

For privacy-related inquiries or to exercise your rights:

• Email: privacy@dehumidifieroverview.my
• General Contact: hello@dehumidifieroverview.my
• Address: Kuala Lumpur, Malaysia

14. Complaint Mechanism

If you are unsatisfied with our response, you may contact:

Personal Data Protection Department
Ministry of Communications and Digital
Email: pdp@kkmm.gov.my

Last Updated: January 2024

These Terms of Service ("Terms") govern your access to and use of Dehumidifiers Overview services.

1. Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

2. Service Description

Dehumidifiers Overview provides educational information about household dehumidifiers, including:

• General information about dehumidifier types and features
• Educational guides about moisture removal capacity
• Overview of tank volumes and control types
• Indoor humidity awareness for Malaysian residents

3. Educational Purpose Only

Important Disclaimers:

• All content is for educational and informational purposes only
• We make NO health claims or mold-prevention guarantees
• We provide NO performance promises or compliance guarantees
• We do NOT provide professional advice (medical, engineering, or construction)
• Information should not replace professional consultation

4. User Responsibilities

Users agree to:

• Provide accurate and complete information in forms
• Maintain the confidentiality of their account credentials
• Use the service lawfully and respectfully
• Not engage in unauthorized access or system interference
• Not use automated systems to access the service without permission
• Not reproduce, distribute, or create derivative works without authorization

5. Acceptable Use Policy

Prohibited activities include:

• Harassment, abuse, or harm to others
• Submission of false or misleading information
• Spamming or unsolicited commercial communications
• Distribution of malware or harmful code
• Violation of intellectual property rights
• Circumvention of security measures

6. Intellectual Property Rights

All content, trademarks, and intellectual property belong to Dehumidifiers Overview or our licensors. Users are granted a limited, non-exclusive, non-transferable license to access and use the content for personal, non-commercial purposes only.

7. Payment Terms

If applicable to paid services:

• All fees are stated in Malaysian Ringgit (MYR)
• Payments are processed securely through authorized payment gateways
• Prices are subject to change with 30 days notice
• Taxes may apply as per Malaysian law
• Refunds are subject to our Refund Policy

8. Service Availability

We strive to maintain service availability but do not guarantee:

• Uninterrupted or error-free operation
• Defect-free content
• Freedom from viruses or harmful components

We reserve the right to modify, suspend, or discontinue services with reasonable notice.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• We are not liable for indirect, incidental, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you (if any) in the past 12 months
• We are not responsible for third-party content or links
• Users assume all risks associated with use of information provided

10. Indemnification

You agree to indemnify and hold harmless Dehumidifiers Overview from claims, damages, or expenses arising from your violation of these Terms or misuse of our services.

11. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

12. Termination

We may terminate or suspend your access immediately, without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of the service

You may terminate your account by contacting us at hello@dehumidifieroverview.my

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

14. Dispute Resolution

Before initiating legal proceedings, parties agree to:

• Attempt good faith negotiation for 30 days
• Consider mediation if negotiation fails
• Arbitration in Kuala Lumpur if mediation is unsuccessful

15. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or prominent website notice 30 days before taking effect.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full effect.

17. Contact Information

For questions about these Terms:

• Email: legal@dehumidifieroverview.my
• General Contact: hello@dehumidifieroverview.my
• Address: Kuala Lumpur, Malaysia

Last Updated: January 2024

At Dehumidifiers Overview, we are committed to your satisfaction. This Refund Policy outlines our 14-day digital content guarantee for any paid services or digital products.

1. Refund Eligibility

You are eligible for a refund if:

• Request is made within 14 days of purchase
• The digital product or service was not as described
• Technical issues prevented access to the content
• You have not substantially used or downloaded the content
• You provide a valid reason for the refund request

2. Non-Refundable Items

The following are not eligible for refunds:

• Free educational content or guides
• Requests made after 14 days of purchase
• Digital products that have been fully accessed or downloaded
• Subscription fees after the first billing cycle
• Custom or personalized content created upon request
• Change of mind without valid reason after accessing content

3. How to Request a Refund

To request a refund, follow these steps:

• Step 1: Email refunds@dehumidifieroverview.my with "Refund Request" in the subject line
• Step 2: Include your full name, email address, and order/transaction number
• Step 3: Provide a detailed reason for the refund request
• Step 4: Include any supporting documentation (screenshots of issues, error messages, etc.)

4. Refund Request Processing

Our refund processing timeline:

• Acknowledgment: Within 2 business days of receiving your request
• Review: 3-5 business days to assess eligibility
• Decision: Notification of approval or denial within 5 business days
• Processing: Approved refunds processed within 7-10 business days

5. Refund Methods

Refunds will be issued using the original payment method:

• Credit/debit card refunds: 7-10 business days to appear in your account
• Online banking transfers: 3-5 business days
• E-wallet refunds: 3-5 business days

Note: Processing times may vary depending on your financial institution.

6. Partial Refunds

In some cases, we may offer partial refunds:

• If you have accessed a portion of the content
• For bundled products where some items have been used
• As a goodwill gesture for minor issues

7. Refund Denials

Refund requests may be denied if:

• The request is made outside the 14-day window
• Evidence shows substantial use of the content
• The reason provided is not valid under this policy
• Suspicion of abuse or fraud
• Violation of our Terms of Service

If your refund is denied, we will provide a detailed explanation.

8. Subscription Cancellations

For subscription-based services:

• You may cancel at any time through your account settings
• Cancellations take effect at the end of the current billing period
• No refunds for partial billing periods unless within the first 14 days
• Access continues until the end of the paid period

9. Technical Issues

If you experience technical difficulties:

• Contact our support team first at hello@dehumidifieroverview.my
• We will attempt to resolve the issue within 48 hours
• If unresolved, you become eligible for a full refund

10. Exceptions and Special Circumstances

We may consider exceptions for:

• Medical emergencies or serious illness
• Bereavement
• Exceptional financial hardship
• Force majeure events

Contact us to discuss your situation.

11. Refund Abuse

We reserve the right to:

• Refuse future purchases from users who abuse the refund policy
• Report fraudulent refund requests to relevant authorities
• Take legal action for intentional abuse

12. Currency and Exchange Rates

All refunds are processed in Malaysian Ringgit (MYR). If you paid in a different currency, the refund amount may differ due to exchange rate fluctuations.

13. Tax Refunds

If applicable taxes were charged on your purchase, these will also be refunded. Tax documentation will be provided as required by Malaysian law.

14. Goodwill Gestures

In some cases, instead of a refund, we may offer:

• Account credit for future purchases
• Extended access to content
• Alternative products or services
• Complimentary upgrades

15. Contact Information

For refund-related inquiries:

• Email: refunds@dehumidifieroverview.my
• General Support: hello@dehumidifieroverview.my
• Business Hours: Monday-Friday, 9:00 AM - 5:00 PM MYT

16. Policy Updates

This Refund Policy may be updated periodically. Material changes will be communicated via email to existing customers.

Last Updated: January 2024

This Cookie Policy explains how Dehumidifiers Overview uses cookies and similar tracking technologies on our website.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, improve functionality, and provide analytics data.

2. Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function properly:

• Session management cookies
• Security and authentication cookies
• Cookie consent preference storage
• Load balancing cookies

Functional Cookies

These cookies enhance website functionality:

• Language preference cookies
• User interface customization
• Form auto-fill data (non-sensitive)
• Video player settings

Analytics Cookies

These cookies help us understand how visitors use our website:

• Page view tracking
• User behavior patterns
• Traffic source analysis
• Performance monitoring
• Error tracking

Marketing Cookies

These cookies are used to deliver relevant advertisements:

• Ad personalization
• Campaign effectiveness measurement
• Retargeting capabilities
• Social media integration

3. Third-Party Cookies

We may use services from third parties that set their own cookies:

• Google Analytics: Website traffic analysis
• Facebook Pixel: Advertising and remarketing
• Content Delivery Networks: Faster content delivery
• Email Service Providers: Communication tracking

These third parties have their own privacy policies governing cookie use.

4. Cookie Duration

Cookies have different lifespans:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for a set period (typically 1-24 months)
• Consent Cookies: Stored for 12 months

5. Your Consent

When you first visit our website, you will see a cookie consent banner. You can choose to:

• Accept All: Consent to all cookie types
• Decline: Refuse non-essential cookies (essential cookies remain active)
• Customize: Select specific cookie categories

6. How to Control Cookies

Browser Settings

Most browsers allow you to control cookies through settings:

• Google Chrome: Settings → Privacy and Security → Cookies
• Mozilla Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Microsoft Edge: Settings → Privacy, Search, and Services → Cookies

Opt-Out Tools

• Google Analytics Opt-out: Install the Google Analytics Opt-out Browser Add-on
• Facebook Opt-out: Adjust your Facebook Ad Preferences
• Industry Opt-out: Visit www.youronlinechoices.com (EU) or www.aboutads.info (US)

7. Withdrawing Consent

You can withdraw your cookie consent at any time by:

• Clearing your browser cookies
• Clicking the "Cookie Settings" link in our footer
• Adjusting your preferences in our cookie banner
• Contacting us at cookies@dehumidifieroverview.my

8. Impact of Blocking Cookies

Blocking or deleting cookies may affect:

• Website functionality and user experience
• Ability to save preferences
• Access to certain features
• Personalized content delivery

Essential cookies cannot be blocked as they are necessary for basic website operation.

9. Cookie Data We Collect

Through cookies, we may collect:

• Browser type and version
• Operating system
• Device information
• IP address
• Pages visited and time spent
• Referring website
• Click patterns and interactions

10. Data Security

Cookie data is protected through:

• Secure HTTPS connections
• Encryption of sensitive data
• Regular security audits
• Access controls and authentication

11. International Transfers

Some third-party cookies may transfer data internationally. We ensure adequate protection through:

• Standard contractual clauses
• Privacy Shield compliance (where applicable)
• Adequacy decisions

12. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect data from children through cookies.

13. Updates to Cookie Policy

We may update this Cookie Policy to reflect:

• Changes in technology
• Legal requirements
• Business practices

Material changes will be communicated through our website or via email.

14. Compliance

This Cookie Policy complies with:

• Personal Data Protection Act 2010 (PDPA) - Malaysia
• ePrivacy Directive principles
• GDPR requirements (for EU visitors)

15. Contact Information

For cookie-related questions or concerns:

• Email: cookies@dehumidifieroverview.my
• General Contact: hello@dehumidifieroverview.my
• Address: Kuala Lumpur, Malaysia

16. Additional Resources

Learn more about cookies:

• All About Cookies: www.allaboutcookies.org
• Your Online Choices: www.youronlinechoices.com
• Network Advertising Initiative: www.networkadvertising.org